Returns & Refunds
Our return policy in plain terms — what's covered, what it costs, and how to start a return.
The Short Version
Key policy details
30-Day Return Window
Returns are accepted within 30 days of your original purchase date.
Original Receipt Required
Please bring your original receipt or order confirmation with any return.
23% Restocking Fee
Eligible returns are subject to a 23% restocking fee, deducted from your refund.
Special Orders Are Final
Items ordered in specifically for you are made-to-order and cannot be returned or refunded.
How It Works
How to return an item
Gather your item and receipt
Have the product and your original receipt or order confirmation ready to go.
Reach out or stop by
Contact our team or bring the item to our Delaware, Ohio store within 30 days of purchase.
We'll take care of the rest
We'll process your return and apply the 23% restocking fee where applicable. Special orders can't be returned.
Before You Call
Frequently asked questions
How long do I have to return an item?
Returns must be made within 30 days of your original purchase date, along with the original receipt or order confirmation.
Is there a fee for returning an item?
Yes — eligible returns are subject to a 23% restocking fee, which is deducted from your refund.
Can I return a special order?
No. Special orders are made or brought in specifically for your purchase, so they're final and can't be returned or refunded.
What if I don't have my receipt?
A receipt or proof of purchase is required for all returns. If you can't locate yours, contact us and we'll see what we can do.
How do I start a return?
Bring your item and receipt to our Delaware, Ohio store, or contact us to talk through your options.
Questions about a return?
Our team is happy to help — call, email, or stop by our Delaware, Ohio store.