Come see us at our store in Delaware, Ohio & we’ll load your mats for you!
Cashmans Shipping Disclaimer
Once an order has been placed and payment is approved, orders ship via: Freight, UPS Ground Package, or USPS
Cashmans ships in-stock items within 1-2 business days. Custom and special orders have longer lead times which will be communicated at the time of the order.
Residential Freight
Shipments that are less than a full semi-truckload and are going to a residence (a non-commercial business without a loading dock or forklift) require a lift gate which is built into the cost of shipping.
The lift gate service will transfer the product off of the semi-truck and onto the curb at the delivery site. This DOES NOT include moving the pallet away from where it’s dropped off.
Someone should be there to accept the delivery and make sure there are no damages (see what to do if a shipment is damaged – below).
Customers are responsible for re-delivery charges and detention charges (if the driver has to stay for more than 25 minutes to unload).
Limited Access
Freight deliveries will arrive on a 53’ enclosed 18-wheel semi. It is the customer’s responsibility to notify Cashmans if your delivery location has potential limited access issues such as narrow roads, low hanging trees, etc.
Any re-delivery charges incurred will be the responsibility of the customer if delivery is attempted and cannot be completed.
Commercial Business Freight
Deliveries to a commercial business with a loading dock and forklift are required to have someone present at the time of delivery to avoid re-delivery charges. It is the customer’s responsibility to notify Cashmans of receiving hours at the delivery location.
Commercial Business Freight is “NO TOUCH”, truck drivers are not responsible for removing product off of the truck.
Delivery Timing
Shipping timeframes are estimates and specific delivery dates cannot be guaranteed. Expedited delivery is available at an additional cost prior to shipment.
Lost Freight
If your shipment is accidentally misplaced by the carrier, they will request 10 business days or more in order to locate the freight before Cashmans is allowed to file a freight loss claim.
Freight carriers only cover a percentage of product values so insurance is recommended.
Inspecting for Damage
Cashmans is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product before the driver leaves.
What to Do If Product is Damaged
If any damage occurred during transit, document the damages on the delivery receipt in detail and have it signed by the driver.
Send a copy to Cashmans via text or email so we can file a damage claim. If possible, please photograph the damaged product on the truck and off the truck for the claim.
Cashmans will handle replacement shipments on a case by case basis.
Shipment Refusal
Shipments refused for any reason can result in additional charges that will become the sole responsibility of the customer.
Any and all unauthorized refused and returned shipments will be subject to charges for shipping costs plus any additional charges incurred from the refusal.
Items that are returned will be refunded LESS the cost of shipping and any other charges incurred from refusal.
For further questions regarding the above statements, please contact us at info@cashmans.com or call (740) 363-6073.
Thank you!
You will receive your Gift Card via email within 72 hours.
Want a chance to win one of five $50 bonus gift cards?
For every product review you complete on our website by June 30, 2020, you will be entered into a random drawing to win a $50 gift card that never expires. Review as many products as you have purchased from us in store or online. Each review counts as one entry.
If your order is unable to be shipped through UPS and/or includes an item that exceeds a certain size or weight (rubber mats, hay equipment, etc.), a freight cost will automatically be applied according to your selected shipping address. The LTL (Less-than-Truck-Load) freight cost varies depending on the distance your items must travel, the amount of space your items take, and the overall weight of those items.
Once your order is placed and payment is accepted, you will receive a tracking number for your shipment via email. After the freight company responsible for your order sets out for delivery, you will be contacted to set an appointed delivery time in which you, the customer, will be responsible for receiving and signing off on your order. Upon delivery, please note any lost or damaged items you may see BEFORE signing off on any BOL (Bill-of-Lading) paperwork used by the trucking company. Though it is very rare to receive lost or damaged items, it is very important that you make [Cashmans] aware of any issues before you sign off on any paperwork during the delivery process.
