Once an order has been placed and payment is approved, orders ship via: Freight, UPS Ground Package, or USPS
Cashmans ships in-stock items within 1-2 business days. Custom and special orders have longer lead times which will be communicated at the time of the order.
Residential Freight
Shipments that are less than a full semi-truckload and are going to a residence (a non-commercial business without a loading dock or forklift) require a lift gate which is built into the cost of shipping.
The lift gate service will transfer the product off of the semi-truck and onto the curb at the delivery site. This DOES NOT include moving the pallet away from where it’s dropped off.
Someone should be there to accept the delivery and make sure there are no damages (see what to do if a shipment is damaged – below).
Customers are responsible for re-delivery charges and detention charges (if the driver has to stay for more than 25 minutes to unload).
Limited Access
Freight deliveries will arrive on a 53’ enclosed 18-wheel semi. It is the customer’s responsibility to notify Cashmans if your delivery location has potential limited access issues such as narrow roads, low hanging trees, etc.
Any re-delivery charges incurred will be the responsibility of the customer if delivery is attempted and cannot be completed.
Commercial Business Freight
Deliveries to a commercial business with a loading dock and forklift are required to have someone present at the time of delivery to avoid re-delivery charges. It is the customer’s responsibility to notify Cashmans of receiving hours at the delivery location.
Commercial Business Freight is “NO TOUCH”, truck drivers are not responsible for removing product off of the truck.
Delivery Timing
Shipping timeframes are estimates and specific delivery dates cannot be guaranteed. Expedited delivery is available at an additional cost prior to shipment.
Lost Freight
If your shipment is accidentally misplaced by the carrier, they will request 10 business days or more in order to locate the freight before Cashmans is allowed to file a freight loss claim.
Freight carriers only cover a percentage of product values so insurance is recommended.
Inspecting for Damage
Cashmans is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product before the driver leaves.
What to Do If Product is Damaged
If any damage occurred during transit, document the damages on the delivery receipt in detail and have it signed by the driver.
Send a copy to Cashmans via text or email so we can file a damage claim. If possible, please photograph the damaged product on the truck and off the truck for the claim.
Cashmans will handle replacement shipments on a case by case basis.
Shipment Refusal
Shipments refused for any reason can result in additional charges that will become the sole responsibility of the customer.
Any and all unauthorized refused and returned shipments will be subject to charges for shipping costs plus any additional charges incurred from the refusal.
Items that are returned will be refunded LESS the cost of shipping and any other charges incurred from refusal.
For further questions regarding the above statements, please contact us at info@cashmans.com or call (740) 363-6073.
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