Cashmans Shipping Disclaimer

Once an order has been placed and payment is
approved, orders ship via: 
Freight, UPS Ground Package, or USPS


Freight Shipping is our best estimate at time of purchase. Once we have the order ready to ship out, rates occasionally vary slightly. If that is the case, you will be contacted before your order is shipped for approval.

 

Cashmans ships in-stock items within 1-2
business days. Custom and special orders have longer lead times which will be
communicated at the time of the order.


Residential Freight
Shipments that are less than a full semi truckload and are going to a residence
(a non commercial business without a loading dock or forklift) require a lift
gate which is built into the cost of shipping.

 

The lift gate service will transfer the
product off of the semi truck and onto the curb at the delivery site.
This DOES NOT include moving the pallet away from where it’s
dropped off.

 

Someone should be there to accept the delivery
and make sure there are no damages (see what to do if a shipment is damaged –
below).

 

Customers are responsible for re-delivery
charges and detention charges (if the driver has to stay for more than 25
minutes to unload).

 

Limited Access

Freight deliveries will arrive on a 53’
enclosed 18-wheel semi. It is the customer’s responsibility to notify Cashmans
if your delivery location has potential limited access issues such
as narrow roads, low hanging trees, etc.

Any re-delivery charges incurred will be the
responsibility of the customer if delivery is attempted and cannot be
completed. 

 

Commercial Business Freight
Deliveries to a commercial business with a loading dock and forklift are
required to have someone present at the time of delivery to avoid re-delivery
charges. It is the customer’s responsibility to notify Cashmans of receiving
hours at the delivery location.

 

Commercial Business Freight is “NO TOUCH”,
truck drivers are not responsible for removing product off of the truck.

 

Delivery Timing
Shipping timeframes are estimates and specific delivery dates cannot be
guaranteed. Expedited delivery is available at an additional cost prior to
shipment.

 

Lost Freight
If your shipment is accidentally misplaced by the carrier, they will request 10
business days or more in order to locate the freight before Cashmans is allowed
to file a freight loss claim.

 

 Freight carriers only cover a percentage
of product values so insurance is recommended.

 

Inspecting for Damage
Cashmans is not responsible for damaged products due to shipping. We recommend
removing any protective wrapping to fully inspect the product before the driver
leaves. 


What to Do If Product is Damaged
If any damage occurred during transit, document the damages on the delivery
receipt in detail and have it signed by the driver.

 

Send a copy to Cashmans via text or email so
we can file a damage claim. If possible, please photograph the damaged
product on the truck and off the truck for the claim.

 

Cashmans will handle replacement shipments on
a case by case basis.

 

Shipment Refusal

Shipments refused for any reason can result in
additional charges that will become the sole responsibility of the customer.

 

Any and all unauthorized refused and returned
shipments will be subject to charges for shipping costs plus any additional
charges incurred from the refusal.

 

Items that are returned will be refunded LESS
the cost of shipping and any other charges incurred from refusal.

 

For further questions regarding the above
statements, please contact us at 
info@cashmans.com or call (740) 363-6073.