FAQ

/FAQ
FAQ 2018-02-01T22:40:58-04:00

What is LTL/Freight Shipping?

If your order is unable to be shipped through UPS and/or includes an item that exceeds a certain size or weight (rubber mats, hay equipment, etc.), a freight cost will automatically be applied according to your selected shipping address. The LTL (Less-than-Truck-Load) freight cost varies depending on the distance your items must travel, the amount of space your items take, and the overall weight of those items.

[For example, delivery of one 4×6 rubber mat @ 100lbs will most likely cost the same as twelve 4×6 mats @100lbs each because each pallet covers the same amount of space on the truck delivering the mats, but the weight is still under an amount that would increase the overall cost. (In most cases, bulk shipments will actually lower your overall freight costs, as long as the weight is over a certain amount for that specific item).]

Once your order is placed and payment is accepted, you will receive a tracking number for your shipment via email. After the freight company responsible for your order sets out for delivery, you will be contacted to set an appointed delivery time in which you, the customer, will be responsible for receiving and signing off on your order. Upon delivery, please note any lost or damaged items you may see BEFORE signing off on any BOL (Bill-of-Lading) paperwork used by the trucking company. Though it is very rare to receive lost or damaged items, it is very important that you make [Cashmans] aware of any issues before you sign off on any paperwork during the delivery process.

If you have any questions or concerns regarding your order, our products, or the shipping method applied to your order, please don’t hesitate to email us at info@cashmans.com, or give us a call at (740-363-6073) for assistance Mondays through Saturdays, 9am – 6pm.