If your order is unable to be shipped through UPS and/or includes an item that exceeds a certain size or weight (rubber mats, hay equipment, etc.), a freight cost will automatically be applied according to your selected shipping address. The LTL (Less-than-Truck-Load) freight cost varies depending on the distance your items must travel, the amount of space your items take, and the overall weight of those items.
Once your order is placed and payment is accepted, you will receive a tracking number for your shipment via email. After the freight company responsible for your order sets out for delivery, you will be contacted to set an appointed delivery time in which you, the customer, will be responsible for receiving and signing off on your order. Upon delivery, please note any lost or damaged items you may see BEFORE signing off on any BOL (Bill-of-Lading) paperwork used by the trucking company. Though it is very rare to receive lost or damaged items, it is very important that you make [Cashmans] aware of any issues before you sign off on any paperwork during the delivery process.